Office of Student Accounts
School of Labor and Urban Studies
25 West 43 Street
New York, NY 10036
Call (646) 313-8420
COVID-19. The novel coronavirus or anything that evolves from it (COVID-19) is a life-threatening disease declared by the World Health Organization to be a global pandemic. COVID-19’s contagious nature means that contact with others, or contact with surfaces that have been exposed to the virus, can lead to infection. To prevent infection and subject to limited exceptions, the University is requiring all employees, students and visitors to wear face coverings whenever inside a building or whenever outside a building when 6 feet from another person cannot be maintained. The new social distance obligations in response to COVID-19 will require the University to reduce capacity in classrooms and may require some or all students to receive instruction remotely. In addition, the University may be required to reduce or suspend academic and non-academic services and activities, relocate instruction to alternative space or deliver instruction remotely, and fully or partially close some or all facilities. Tuition and fees charges will not be reduced, refunded or credited on a full or pro-rated basis if the School of Labor and Urban Studies is required to make any changes due to COVID-19.
The Office of Student Accounts may issue payment reminders and other announcements via mail, e-mail, and phone. The student is responsible for keeping their contact information current on CUNYfirst. Under no circumstances will a student be excused from missing announcements or deadlines. Students that require additional information about a notice they received should e-mail Bursar@slu.cuny.edu.
The City University of New York also reserves the right to send electronic payment reminders and other notifications to students attending any of the 25 constituent institutions. Messages are delivered from CUNYfirstDoNotReply@cuny.edu. Students that require additional information about a notice they received should e-mail Bursar@slu.cuny.edu.
Updating Contact Information
Students are responsible for keeping their records up to date with a current physical addresses, email addresses and phone numbers in CUNYfirst. Students who wish to make a change to their permanent address, or for name and social security changes, please contact Registrar@slu.cuny.edu.
College E-mail Policy
The campus-assigned student email account is the College’s official means of communication with all students. Students are responsible for all information sent to their campus email account. If a student chooses to assign an alternative e-mail as preferred in CUNYfirst, the student is still responsible for all information, including attachments, issued to the campus e-mail. Departments reserve the right to only communicate account sensitive information to the campus e-mail, regardless of whether an alternative e-mail is assigned as preferred. Students should check their SLU email account regularly. Students can e-mail ITHelpDesk@slu.cuny.edu if they are unable to access CUNYfirst, the campus email, or require other technical assistance.
Students who do not plan to attend must drop or withdraw on CUNYfirst. Absence from or failure to attend class(es) or non-receipt of a bill from the School of Labor and Urban Studies does not defer the due dates or relieve students of their financial responsibility to the University.
Students that drop or withdraw on or after the first official day of classes will be responsible for paying all or a portion of tuition and fees in accordance with the University’s published tuition adjustment schedule in effect at the time the withdrawal or drop is recorded (see: Academic Calendar). Non-instructional fees are never prorated or waived.
- Courses dropped before the official first day of the semester: 100% refund
- Courses dropped as of the semester’s first official day through the Withdrawal (W) date: 75%, 50%, or 25% refund
- Courses dropped as of the Withdrawal (W) date: 0% refund
Overdue accounts will be sent to collections if they remain outstanding more than one year from the first official day of the billed semester. Once an account is transferred to an external collector, the student may not pay the College directly or enroll in the University payment plan. Rather, all payments must be made directly to the assigned collection agency. The student is responsible for the balance owed to the college as well as any additional fees or surcharges from the debt holding agency. Balances are not negotiated. Please note, payment arrangements with the collector do not permit clearance of account holds.
University holds restrict the students record at ALL CUNY campuses and will prevent release of grades and academic documents such as transcripts, enrollment verification, and diplomas/certificates. Holds are removed from the record when full payment is received by the collector, including agency fees and surcharges.
Students will receive a final notice if their account is at risk of being sent to collections. Payment must be submitted by the due date indicated on the final notice; accounts owing $100 or more are transferred to Immediate Credit Recovery (ICR). ICR charges a collector fee that may be up to 15% of the balance SLU refers. For example, if $100.00 is referred, ICR will charge $15.00 in collection costs. The total balance due to clear all holds is $115.00. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from ICR. To make a payment or start a payment arrangement, call 1-800-964-5689 or visit: https://payicrcollect.virtualcollector.net/Login.aspx.
Debt is reassigned to Account Control Technology (ACT) if no payments were collected by ICR for more than one year since the date of placement. ACT charges a collector fee that is approximately 22% of the balance SLU refers. For example, if $100 is referred, ACT will charge $22.00 in collection costs. The total balance due to clear all holds is $122.00. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from ACT. To make a payment or start a payment arrangement with ACT, call 1-866-887-2800 or visit https://www.accountcontrol.com.
*Be advised, collector fees are subject to change per the collector’s policy, university compliance and/or state law.
“Estimated” financial aid does not represent actual or guaranteed payments, but is an estimate of the aid a student may receive if all of the requirements for that aid program are met. Financial aid is not disbursed to the bill until all necessary requirements are met. Financial aid must be approved to qualify as an acceptable tuition payment.
Any financial aid received will first be applied to tuition and fees, including all prizes, awards, scholarships, grants and loans awarded. According to federal Title IV financial aid regulations, a student’s financial aid, including prizes, awards, scholarships, grants and loans, cannot exceed their cost of attendance. If a student receives additional financial aid, their existing financial aid offer may need to be reduced, even if it had already been disbursed.
Financial aid is contingent upon continued enrollment. Dropping a class may decrease a student’s financial aid eligibility, and some or all of the financial aid awarded may be cancelled. The student is responsible to repay all cancelled aid that resulted in a credit balance that was refunded.
The Form 1098-T, Tuition Statement, is issued to help determine if students or their parents are eligible to claim tax credits under the Tax Relief Act of 1997. Learn more about the American Opportunity Credit or Lifetime Learning Credit by accessing IRS Publication 970.
Qualified educational charges include
- Technology fee
- Student Activity fee
- Consolidated fee
- Change of program fees
Students must provide their Social Security number (SSN) or taxpayer identification number (TIN) to the Registrar’s Office upon request as required for Internal Revenue Service (IRS) Form 1098-T reporting purposes. SSN or TIN may be reported on an IRS Form W-9S (Request for Student’s or Borrower’s Taxpayer Identification Number and Certification) or on such other document requested by the College. The University will produce Form 1098-T when the student has paid qualified charges within the tax year (from January 1 – December 31) OR for a semester occurring within the first 3-months of the new tax year.
The University is NOT required to produce Form 1098-T if:
- The student has received scholarships or grants greater than or equal to the amount of qualified tuition and fees billed. Without the form, students may file their taxes by simply omitting any educational expenses or credits. Receipts or tuition statements may not be used in tax filings. Erroneously using these documents to claim tuition benefits will cause the filer to be audited. The only approved form for such purposes is the 1098-T
- The student pays in a new tax year for qualified charges occurring in a prior tax year. For example, [student] pays their past-due fall 2020 balance in February 2021. The student may receive Form 1098-T for 2021, but not 2020.
By default, forms are mailed by the CUNY 1098-T server on January 31st of each year. The School of Labor and Urban Studies strongly recommends paperless delivery, as this is a faster, safer and more secure than traditional mail. To go paperless, use the following navigation: Student Center > Campus Finances > View 1098-T, select “Grant Consent”
Student can always access and print their 1098-T through CUNYfirst self-service:
- Log in to CUNYfirst
- Select Student Center
- Under Finances, select the “other finances…” drop down menu and click “View 1098T”
Enrollment at the School of Labor and Urban Studies constitutes a contract between the student and the College: The School of Labor and Urban Studies provides educational services, and the student promises to pay all assessed tuition, fees, and associated costs by the published or assigned due date. These costs include but are not limited to tuition, mandatory student fees, fines, late fees, and other special fees or billable services assessed to a student’s account.
Students must make acceptable payment arrangements or officially withdraw prior to the payment due date to remain in good financial standing. Acceptable payment arrangements include:
- Payment in full;
- Approved financial aid covering all charges;
- University payment plan (not in arrears); and/or
- Participation in an approved third-party payment agreement.
A student who complies with any of the above shall be considered in good financial standing, so long as all terms and conditions are met throughout the term. Pursuant to University policy, the School of Labor and Urban Studies may assign late payment fees and holds or de-register* any student that has not made satisfactory payment arrangements by the stated due date or the official first day of the semester.
Students are responsible for all dishonored payments that have been presented on their behalf. If a payment is returned by a bank, for any reason, a $20 returned check fee will be charged to the account (per occurrence). Personal check and eCheck payments will subsequently be blocked and the student will only be allowed to pay with certified check, money order, and credit/debit (online). The student may request a reinstatement of check and eCheck privileges by contacting Bursar@slu.cuny.edu.
*Courses will NOT be canceled for non-payment at this time. College-wide de-registration policies will be published when officiated by the Dean. Students who register and decide not to attend must drop their classes the day before the official semester start date.
The Office of Student Accounts will defer any portion of a student’s tuition and fees to a third-party after an authorization is provided from the sponsoring agent (i.e., state and federal agencies, international embassies, military agencies, prepaid college programs, employers, etc.). Sponsors that will not remit payment directly to the College do not qualify. A valid billing authorization, letter of credit, or voucher must be submitted before the term posted due date. During the deferment period, the student will only be responsible for any amount the sponsor does not cover. If, for any reason, the sponsor does not pay the total amount deferred, the liability will be transferred back to the student.
Students must make acceptable payment arrangements or officially withdraw prior to the payment due date to remain in good financial standing and avoid late fees. Acceptable payment arrangements include:
- Payment in full;
- Approved financial aid covering all charges;
- University payment plan (not in arrears); and/or
- Participation in an approved third-party payment agreement
Tuition bills are considered overdue on or any day after the first official day of the new semester. Overdue accounts will be flagged by the system and placed on hold. Once a hold is assigned, the student is not permitted to register for classes or receive a copy of their grades, official or student transcripts, verification of enrollment, certificate, or degree.
Bursar Hold (BUR)
The bill has not been satisfied by the first official day of classes.
Past-Due Balance Hold (BCH)
The bill is 30-day past-due. A late payment fee of $15.00 may be applied to the account. University holds restrict the above actions at all CUNY campuses.
To clear an account hold, the student must pay the balance in full using any one of the accepted methods. Please note, financial aid must be paid to the bill – a pending application does not warrant a billing adjustment or hold release. The College will not release holds for students that create a payment plan or submit a third-party deferment after their account that is no longer in good standing.
The School of Labor and Urban Studies is bound by the Family Educational Rights and Privacy Act (FERPA), which prohibits the University from releasing any education records without written permission, except in instances specifically allowed under FERPA. Therefore, students who wish to have their education records shared with someone else must provide written permission to the Registrar.
Eligible credit balances* are refunded in a weekly payment cycle run by the University and will reach the student within 1-2 weeks. However, checks, eChecks, and 529 Plan payments are subject to a 21-day waiting period before CUNYfirst is able to release refunds back to students. By default, refunds are released standard mail to the student’s mailing address on file. Once the check is mailed, it should arrive within 5-7 business days.
Checks expire five months or 150-days from the check date. Students should cash their refund check promptly by depositing it into their bank account or cashing it for free at any Citibank branch. Students who enroll in direct deposit will no longer receive paper checks by mail. All refunds, except for those from a Parent-Plus Loan, are made payable to the student. This includes check payments made from an account owned by a parent, guardian, or other relation.
*A credit balance on your billing statement typically indicates you are due a refund, but that is not always the case. Credit balances from certain financial aid, scholarships or third-party payments cannot be refunded to a student. It is best to inquire with the Bursar@slu.cuny.edu for more information.
⚠️ Reductions in financial aid or other credits that occur after a refund was released will cause a due balance and must be paid back to the College immediately
The School of Labor and Urban Studies uses electronic billing (e-bill) as its official billing method. Accordingly, the student’s e-bill is available on CUNYfirst. Bills are not mailed. Students are responsible for viewing and paying their e-bill by the scheduled due date. Failure to review the account summary or e-bill does not constitute a valid reason for not paying on time.
Administrative, clerical or technical billing errors do not absolve students of their financial responsibility to pay the correct amount of tuition, fees and other associated financial obligations assessed as a result of my registration at the School of Labor and Urban Studies.
Students who wish to dispute charges related to added, dropped, or cancelled enrollment may submit a Registration Appeal. Appeals are considered for extreme circumstances and when there are documented and compelling reasons to grant an exception to College deadlines (Academic Calendar) or University policy. Registration Appeals are not accepted after one year from the first official day of the semester in dispute. A committee chaired by the the Registrar will review the appeal and supporting documents to render a final decision within 3-5 weeks. The student is notified of the decision by the College Registrar. Financial holds will not be removed from the student’s record until all liabilities are waived or full payment is submitted.