This may indicate your account is overpaid and a refund is due (a.k.a negative balance). However, not all credit balances, such as those from certain scholarships or third-party payments, can be refunded to a student. It is best to inquire with the Bursar’s Office for more information.
All refunds, except for those from a Parent-Plus Loan, are made payable to the student. This includes check payments made from an account owned by a parent, guardian, or other relation.
Refunds are processed in a weekly payment cycle run by the University and will reach the student within 1-2 weeks. However, checks, eChecks, and 529 Plan payments are subject to a 21-day waiting period before CUNYfirst is able to release refunds back to students.
Paper Checks or Direct Deposit
By default, student refunds are issued by the University as a check and standard mail to the mailing address on file. Once the check is mailed, it should arrive within 5-7 business days. Students who enroll in direct deposit will no longer receive paper checks by mail. To learn more about Direct Deposit, click here.
*Reductions in financial aid or other credits that occur after a refund was disbursed will cause a due balance and must be paid back to the College immediately*
Students are not held financially responsible for tuition or fees for courses dropped prior to the first official day of the semester or those that were cancelled by the CUNY School of Labor and Urban Studies.
Students are financially responsible for courses they cancel as of the first official day of the semester and any day after. Tuition is proportionately charged per the date a student cancels their class or classes. Prorated tuition charges are set by the Academic Calendar and programmed in CUNYfirst. Once the proration period is over, tuition is billed at 100%. Fees are never prorated.
- Drop courses before the official first day of the semester – 100% refund, 0% liability
- Drop courses on the first official day of the semester through the end of the proration period – billed at 25%, 50%, or 75% of the tuition cost.
- Withdraw from courses after the proration period – 0% refund, 100% liability.
Paper checks are sent to the mailing address listed on the student’s CUNYfirst account. Checks expire five months or 150-days from the check date. Students should cash their refund check promptly by depositing it into their bank account or cashing it for free at any Citibank branch.
Students may report a paper check missing if it has not been received 10-business days from the date of issuance. To request a new refund, a Student Refund Inquiry must be submitted in-person or via College email.
Refunds are issued via Direct Deposit for students who have opted into this service on CUNYfirst. Students who do not have a checking account are strongly encouraged to open one. Several retail banks offer checking account options for college students. Inquire with your bank of choice on how to open up a college account.
Enroll in Direct Deposit through the following CUNYfirst navigation: Self Service > Campus Finances > Enroll in Direct Deposit.
For more information on enrolling online, click here
Students may report a direct deposit lost if it was not received by their scheduled disbursement date. A Student Refund Inquiry must be submitted in-person or via College email. The student may be required to re-enroll in Direct Deposit with the correct information and a new refund will be issued within 3-5 weeks.