Bursar Operations
School of Labor and Urban Studies
25 West 43 Street
New York, NY 10036
Call (646) 313-8420
Bursar@slu.cuny.edu

Refund Overview Refunds via Direct Deposit Stop Payment  Tuition Liability

Refund Overview

Topic Details
Refund Timeline Refunds are processed in a weekly cycle run by the University and typically reach students within 1-2 weeks.
Overpayment as Credit Balance Overpayments are represented as a credit balance, or negative value (i.e., -$200) on your billing statement.
Refund Restrictions Certain financial aid, scholarships, or third-party payments cannot always be refunded to the student. The refund would be issued back to the financial aid source, scholarship fund, or third-party payer.
Overpayment from Specific Sources To inquire about whether an overpayment on your account is eligible for a refund, please contact Bursar@slu.cuny.edu.
Refunds from Checks & 529 Plans Refunds from checks, eChecks, and 529 Plans are subject to a 21-day waiting period before the system can issue a refund to the student.
Lost or Stolen Refund Checks Refund checks are issued, by default, to the mailing address on file. Students whose refund check was lost or stolen must contact Bursar@slu.cuny.edu. Please keep your mailing address current in CUNYfirst!
Check Expiration Checks expire five months or 150 days from the check date. Students should cash their refund check promptly by depositing it into their bank account or cashing it for free at any Citibank branch.
Refund Payee All refunds, except for those from a Parent-Plus Loan, are made payable to the student. This includes check payments made from an account owned by a parent, guardian, or other relation.
Direct Deposit Option Students who no longer wish to receive a paper check must add a direct deposit to CUNYfirst. For assistance with adding direct deposit to CUNYfirst, please contact Bursar@slu.cuny.edu.

Refunds via Direct Deposit

Topic Details
Overview Direct Deposit is a faster and safer alternative to paper checks. It is an ACH transaction where money is electronically deposited into a checking or savings account.
Bank Account Recommendations Students without a checking account are encouraged to open one. Retail banks often provide college student options. Check with your bank on how to open a college account.
Steps to Sign Up for Direct Deposit Students should:

1) Use a bank account they solely own;
2) Never share CUNYfirst login/password;
3) Verify bank details;
4) Provide correct routing/account numbers to avoid delays or fund loss.
Add Direct Deposit (CUNYfirst) Quick Reference Guide. Students opting for direct deposit will no longer receive paper checks unless they revoke consent in CUNYfirst.
Error Handling Report issues to Bursar@slu.cuny.edu. Common errors include incorrect routing/account numbers. If the transaction fails, re-enroll in Direct Deposit. Refunds for failed transactions may take 3-5 weeks.
Student Responsibility Students must ensure the accuracy of bank information when adding a Direct Deposit account in CUNYfirst. Errors may result in funds being deposited into another account, requiring the student to work with the bank to recover funds.

Stop Payment

Topic Details
Eligibility for Stop Payment Request Students may complete a Stop Payment Request Form if their refund check has not been delivered for 10 or more days.
Steps to Complete the Request 1) Download the Stop Payment Request Form.
2) Fill out all required sections of the form accurately, including your student information and check details.
3)  Email the completed Stop Payment Request Form to Bursar@slu.cuny.edu. Ensure the email includes the subject line ‘Stop Payment Request’ for quick processing.
Follow-Up Actions After submission, monitor your email for updates or additional instructions from the Bursar Operations. The process may involve verifying your mailing address or reissuing the check

Tuition Liability

Students are financially responsible for courses they cancel as of the first official day of the semester and any day after. Tuition is proportionately charged as of the first official day of the semester and any day after. Prorated tuition charges are established by the Academic Calendar. Non-instructional fees are not prorated or waived.

  • Courses dropped before the official first day of the semester: 100% refund
  • Courses dropped as of the semester’s first official day through the Withdrawal (W) date: 75%, 50%, or 25% refund
  • Courses dropped as of the Withdrawal (W) date: 0% refund