Cultural Competency and Patient Care Technician Certificate Program

The program was developed in collaboration with 1199 SEIU (health care workers union) and CUNY’s Lehmann College. This 10-month cohort-based upgrading program was developed to teach students how to work with culturally diverse patient populations and prepare them to become Patient Care Technicians.

Based on the Washington State I-BEST model, the program provides a unique model that includes small classes, team-teaching, and a curriculum that integrates subject matter with basic skills instruction. The integration of basic education into college courses is a mainstreaming model to help students improve their literacy level and increase their work skills while earning higher education credentials.

The Basic Reading and Writing section of the program is designed to introduce students to the demands and conventions of academic reading and writing. It focuses on analyzing texts, building effective arguments, and using evidence to create critical and analytical responses to reading materials from the Cultural Competency class. The course places special emphasis on reading, writing, speaking, listening and language skills and assists adult learners, who were out of school for a while to successfully complete the college level coursework.

The program includes:

  • Cultural Competency Course
  • Integrated Basic Skills Instruction into the Cultural Competency course
  • Nurse Aide, Phlebotomy and EKG Training
  • Tutoring and additional lab practice
  • Exam review


The Murphy Institute for Worker Education at CUNY SLU provides free services through our CUNY Days: Adult College Access Program for union members who are interested in continuing their education but are feeling confused or unsure about the college selection and application process.