Office of Student Accounts
School of Labor and Urban Studies
25 West 43 Street | New York, NY 10036
Call (646) 313-8420 | Fax (646) 313-8302
Bursar@slu.cuny.edu

Overdue accounts will be sent to collections if they remain outstanding more than one year from the first official day of the billed semester. Students will receive a final notice if their account is at risk of being sent to collections. Payment must be submitted by the due date indicated on the final notice; accounts owing $100 or more will be transferred to Immediate Credit Recovery (ICR). Debt is reassigned to Account Control Technology (ACT) if no payments were collected by ICR for  more than one year since the date of placement.

Once an account is transferred to an external collector, the College is no longer able to accept payments. Rather, all payments must be made directly to the assigned collection agency. The student is responsible for the balance owed to the college as well as any additional fees or surcharges from the debt holding agency. Balances are not negotiated.

Overdue accounts will be sent to collections if they remain outstanding more than one year from the first official day of the billed semester. Accounts owing $100 or more will be transferred to Immediate Credit Recovery (ICR). The corresponding collection holds block the following activities:

  • Enrollment, including adding or swapping courses*
  • Transcripts (Unofficial/Official)*
  • Enrollment Verification*
  • Diploma or Certificate*
  • Grade View*
  • Payments (all payments must be made to the collector)

*University holds restrict the above actions at all CUNY campuses

Holds are removed from the record when full payment is received by the collector, including agency fees and surcharges. The student may not pay the College directly or enroll in the University payment plan. Payment arrangements with the collector do not permit clearance of account holds.

All payments or payment arrangements must be made directly to Immediate Credit Recovery 1-800-964-5689, https://payicrcollect.virtualcollector.net/Login.aspx
ICR charges a collector fee that may be up to 15% of the balance SLU refers. For example, if $100.00 is referred, ICR will charge $15.00 in collection costs. The total balance due to clear all holds is $115.00. Be advised, collector fees are subject to change per the collector’s policy, university compliance, and/or state law. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from ICR.

Debt is reassigned to Account Control Technology (ACT) if no payments were collected by ICR for more than one year since the date of placement. The corresponding collection holds block the following activities:

  • Enrollment, including adding or swapping courses*
  • Transcripts (Unofficial/Official)*
  • Enrollment Verification*
  • Diploma or Certificate*
  • Grade View*
  • Payments (all payments must be made to the collector)

*University holds restrict the above actions at all CUNY campuses

All payments or payment arrangements must be made directly with ACT 1-866-887-2800, https://www.accountcontrol.com/
ACT charges a collector fee that is approximately 22% of the balance SLU refers. For example, if $100 is referred, ACT will charge $22.00 in collection costs. The total balance due to clear all holds is $122.00. Be advised, collector fees are subject to change per the collector’s policy, university compliance and/or state law. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from ACT.

Holds are removed from the record when full payment is received by the collector, including agency fees and surcharges. The student may not pay the College directly or enroll in the University payment plan. Payment arrangements with the collector do not permit clearance of account holds.