Students are transferred to a collection agency if a balance remains past due one-year after the official first day of the semester. For example – if the official first official day of a semester is August 28, 2019, the outstanding balance would be referred to collections on August 28, 2020. Prior to sending accounts to collections, students will be sent a written letter to the primary mailing address indicated in CUNYfirst. Once an account is transferred to an external collector, the Bursar’s Office is no longer able to accept payments. Rather, all payments must be made directly to the assigned collection agency*  Students are responsible for the balance owed to the college as well as any additional fees/surcharges from the debt holding agency. Balances are not negotiated.

*Students who enter into a payment plan with the collection agency are not permitted to enroll or receive registration related documents (certificate, diploma, official/unofficial transcript, and enrollment verification) from the School of Labor and Urban Studies and/or at any of 24 constituent CUNY campuses. The past-due balance, along with any agency fees or surcharges, must be immediately paid in full to the collector for clearance of Bursar holds.

Students are transferred to the primary collection agency (ICR) if the balance is past due longer than one-year after the official first day of the semester. All payments or payment arrangements must be made directly with Immediate Credit Recovery 1-800-964-5689.

ICR charges a collector fee that may be up to 15% of the balance SLU refers. For example, if $100.00 is referred, ICR will charge $15.00 in collection costs. The total balance due to clear all holds is $115.00. Be advised, collector fees are subject to change per the collector’s policy, university compliance, and/or state law. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from ICR.

  • Bursar Immediate Credit Recovery Hold (BIC) will be placed on all accounts past-due one-year after the official first day of the semester.
  • Holds are removed from the record when full payment is received by ICR.
  • The student may not pay the College directly or enroll in a payment plan.
  • Establishing a payment arrangement with the collector does not permit clearance of the account holds.

Students are transferred to a secondary collection agency (ACT) if the balance has remained dormant, or unpaid, for more than one year since the date of initial placement with Immediate Credit Recovery (ICR). The School of Labor and Urban Studies will refer all accounts closed with ICR to Account Control Technology (ACT). All payments or payment arrangements must be made directly with ACT 1-866-887-2800.

ACT charges a collector fee that is approximately 22% of the balance SLU refers. For example, if $100 is referred, ACT will charge $22.00 in collection costs. The total balance due to clear all holds is $122.00. Be advised, collector fees are subject to change per the collector’s policy, university compliance and/or state law. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from ACT.

  • Bursar Account Control Technology Hold (BAZ) will be placed on all ICR accounts unpaid.
  • Holds are removed from the record when full payment is received by ACT.
  • The student may not pay the College directly or enroll in the University payment plan.
  • Establishing a payment plan with the collector does not permit clearance of account holds.

Hold: Bursar Immediate Credit Recovery (BIC)
The balance is past-due one year from the first official day of the semester.

Impacts
-No Enrollment
-No Transcripts (Unofficial/Official)
-No Enrollment Verification
-No Diploma
-Grade View Disabled
-University Block (restricts the above activities at SLU and all CUNY campuses)
-No Payment to College (payments must be made to the collector, ICR)

Hold: Bursar Account Control Technology (BAZ)
The account remained dormant with the primary collector (ICR) for more than one year since placement.

Impacts
-No Enrollment
-No Transcripts (Unofficial/Official)
-No Enrollment Verification
-No Diploma
-Grade View Disabled
-University Block (restricts the above activities at SLU and all CUNY campuses)
-No Payment to College (the student must pay the collector, ACT)