Service Desk Hours

Available Remotely

Monday: 8:30 am to 9:00 pm
Tuesday: 8:30 am to 9:00 pm
Wednesday: 8:30 am to 9:00 pm
Thursday: 8:30 am to 900 pm
Friday: 9:30 am to 6:30 pm

Available On Campus

You MUST call 646-313-8440
or 646-313-8311 for site access

Monday: 9:30 am to 6:00 pm
Wednesday: 9:30 am to 6:00 pm
Friday: 9:30 am to 6:00 pm

Phone: (646) 313-8440
Email: THelpDesk@slu.cuny.edu.

Click here for Info on our Laptop Loaner Program

IT Service Desk

Our mission is to provide a high level of service unequal by anyone and to deliver the highest level of customer service.

The CUNY School of Labor and Urban Studies IT Service desk can be reached at ithelpdesk@slu.cuny.edu or 646 313-8440.

You may also use our Helpdesk Portal to create an online service ticket (see instructions below).

IT Support

SLU’s computer lab is currently closed until further notice.  Students who need to borrow a laptop through SLU’s Laptop Loaner Program can pick one up Monday, Wednesday and Fridays from 9:30am – 6:00pm during the Fall 2020 semester.

To learn more, please contact the SLU’s IT Helpdesk by phone at 646-313-8440 or by email at ITHelpDesk@slu.cuny.edu.

Operating hours:

IT Service desk will be supporting all Staff, Faculty and Students remotely.

On-Site support is only Monday, Wednesday and Fridays from 9:30am – 6:30pm by appointment only. The campus is closed outside of these hours.

Remote support is available Monday – Friday 8:30am – 9pm. Staff can be reached by either calling (646) 313-8440 or by Email @ IThelpdesk@slu.cuny.edu for all support needs while the campus is closed.

 Service Desk Telephone Number:
(646) 313-8440

Service Desk email:
ithelpdesk@slu.cuny.edu

When you email, call or create a ticket please identify yourself clearly with first and last name, a phone number where you can be reached and detailed description of your issue.  Our staff will answer your ticket in a timely manner.

Meet our staff

How To Create an Online Service Ticket

Follow the instructions HERE to access the SLU service desk ticketing system to report any technical issues you may be having.

IT support staff will contact you and resolve issues as soon as possible.