IT Service Desk

Our mission is to provide an overwhelming level of service unequal by anyone and to deliver the highest level of customer service.

The CUNY School of Labor and Urban Studies IT Service desk can be reached at ithelpdesk@slu.cuny.edu or 646 313-8440.

You may also use our Helpdesk Portal to create an online service ticket (see instructions below).

The SLU Service Desk is located on the 18th floor through the glass doors by the elevator bank.

IT Support

SLU’s computer lab is currently closed. The technical support team is on campus each Wednesday from 12-2pm starting April 1.  Students who need to borrow a laptop through SLU’s Laptop Loaner Program can pick one up at those times.  To learn more, please contact the SLU’s IT Helpdesk by phone at 646-313-8440 or by email at ITHelpDesk@slu.cuny.edu.

Operating hours:

IT Service desk will be opened to support all Staff, Faculty and Students remotely from  8 AM – 9 PM Monday – Thursday and 8AM – 5 PM on Fridays.  The IT Staff will be on Site on Tuesday 3/24 from 12 -2 to provide laptops for students and assist with any other needs. Starting Wednesday April 1 Staff will be on site from 12 – 2 until the end of April. Computer Labs will be closed during these hours.

Staff can be reached by either calling 646 313 8440 or by Email @ IThelpdesk@slu.cuny.edu for all support needs while the campus is closed.

 Service Desk Telephone Number:
646 313-8440

Service Desk email:
ithelpdesk@slu.cuny.edu

When you email, call or create a ticket please identify yourself clearly with first and last name, a phone number where you can be reached and detailed description of your issue.  Our staff will answer your ticket in a timely manner.

Meet our staff

How To Create an Online Service Ticket

Follow the instructions HERE to access the SLU service desk ticketing system to report any technical issues you may be having.

IT support staff will contact you and resolve issues as soon as possible.